ACKNOWLEDGEMENT

This report would not have been possible without the guidance and the help of several individuals who in one way or another contributed and extended their valuable assistance in the preparation and completion of this report.

First and foremost, I am heartily thankful to my supervisor, Pham Thi Quynh Hoa, for the continuous support of my research, for her patience, motivation, enthusiasm, and immense knowledge. Her guidance helped me in all the time of research and writing of this report.

I wish to express my warm and sincere thanks to all lecturers of Business English Department for their encouragement and insightful comments.

I would like to show my gratitude to Mrs. Tran Thi Thuy Nga - Managing Director of Thanh Loi Co. Ldt and Mr. Pham Dinh Khanh - Sale Manager who gave me opportunity to work in the Import-Export Division and gave me untiring help during my difficult moments. My thanks also go to Thanh Loi staff for their great support.

Last but not the least, I owe my deepest gratefulness to my family and my friends who always encourage and inspire me. All of my progress belong to them.

CHAPTER 1: INTRODUCTION OF THANH LOI CO.LTD AND ITS IMPORT BUSINESS

CHAPTER 2: THEORETICAL FRAMEWORK

CHAPTER 3: ANALYSIS AND FINDINGS

CHAPTER 4: RECOMMENDATIONS TO IMPROVE IMPORT OPERATION EFFICIENCY OF THANH LOI CO., LTD