TABLE OF CONTENTS

ACKNOWLEDGEMENT i

EXECUTIVE SUMMARY iv

INTRODUCTION v

CHAPTER 1: INTRODUCTION OF VIET A PLASTIC AND COMPOSITE COMPANY AND ITS RELATED PROBLEM

1.1 Viet A plastic and composite background 1

1.2 Problem Discussion 2

1.3 Research question 3

1.4 Research Scope 3

1.5 Methodology and methods of data collection 4

1.6 Report structure 4

CHAPTER 2: THEORETICAL FRAMEWORK

2.1 General Theory 5

2.1.1 Quality Management 5

2.1.2 Quality Management System 5

2.1.3 The principle of quality management system 6

2.1.4 ISO 9001 9

2.1.5 ISO 9001:2000 Content 9

2.2 Management Responsibility 10

2.2.1 Establishing the quality policies focus on customer requirements 11

2.2.2 Planning quality management system 11

2.2.3 Defining responsibility, authority and communication 11

2.2.4 Reviewing performance of the quality management system 12

2.3 Human Resource Management 12

2.3.1 Selection 12

2.3.2 Performance 13

2.3.3 Development 13

2.3.4 Rewards 13

CHAPTER 3: ANALYSIS AND FINDINGS

3.1 Business result 14

3.3 Restrictions in management responsibility 15

3.3.1 Leader did not maintain management commitment 15

3.3.2 Leader did not carry out quality management system planning 16

3.3.3 Leader did not set up effective communication system 16

3.4 Restrictions in human resource management 17

3.4.1 Ineffective recruitment 17

3.4.2 Unscientific working-habit 17

3.4.3 Limited knowledge 18

CHAPTER 4 : RECOMMENDATIONS

4.1 Improving management responsibility 19

4.1.1 Maintaining management commitment 19

4.1.2 Planning quality management system 19

4.1.3 Setting up an effective system of communication 20

4.2 Improving human resource management 20

4.2.1 Creating effective method for recruitment 21

4.2.2 Changing working-habit 21

4.2.3 Raising awareness 23

4.3 Other recommendations 23

4.3.1 Internal audit 23

4.3.2 Quality control circle 24

CONCLUSION

REFERENCES