I would like to convey my sincere thanks to Ms. Nguyen Dzung Hue (M.A), Business English teacher at Hanoi University of Foreign Trade for her kind supervision and suggestions in writing of this report.

I also would like to express my special thanks to all the teachers at Hanoi University of Foreign Trade for their devoted teaching and for giving me new knowledge and studying methods. Their teaching not only helps me gain valuable knowledge during the four years at this university but also lays the foundation for me in the future.

I am deeply indebted to all the seniors at Dong Nam Company for their support, suggestions, and criticism during the development of this report.

Finally, I wish to extend my special thanks to my family and my friends for their assistance and encouragement in the making of this report.

Despite all the help I had. Many error and mistakes might have been made here and there in the report, for these I am alone responsible. Constructive suggestions and corrections are, therefore, highly appreciated.