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TABLE OF CONTENTS
Acknowledgements i
Abstract ii
List of Abbreviations iii
List of Charts and Tables iv
INTRODUCTION 1
I. Rationale 1
II. The significance of the study 2
III. Aims of the study 2
IV. Research questions 3
V. Scope of the study 3
VI. Methodology of the study 3
VII. Design of the study 4
CHAPTER ONE: LITERATURE REVIEW 5
1.1. The concept of software, outsourcing, and software outsourcing 5
1.1.1. Software definition 5
1.1.2. Outsourcing concept 5
1.1.3. History of software outsourcing 7
1.1.4. Types 7
1.1.5. Advantages of software outsourcing 9
1.1.6. Disadvantages and concerns 11
1.2. Software Outsourcing industry in the world, India and China 11
1.2.1. In the world 11
1.2.2. In India and China 12
CHAPTER TWO: SOFTWARE OUTSOURCING INDUSTRY IN VIET NAM 15
2.1. Overview 15
2.1.1. The introduction of Software outsourcing to Vietnam 15
2.1.2. Key players 16
2.1.3. Principal services 18
2.1.4. Markets for Vietnam software outsourcing industry 18
2.1.5. Achievements 19
2.1.6. Main objectives 21
2.2. Prospects of Vietnam software outsourcing 22
2.2.1. Appealing factors 22
2.2.2. Highly appreciated by the big software outsourcing service providers 30
2.2.3. Increasing government support 32
2.3. Situation 33
2.4. Opportunities 36
2.5. Challenges 40
CHAPTER : A CASE STUDY OF FPT SOFTWARE 43
3.1. FPT software in general 43
3.1.1. Formation and main services 43
3.1.2. Vision 43
3.1.3. Strong business results 44
3.2. Businesses 46
3.2.1. Enterprise Resource Planning (ERP) service 46
3.2.2. Web Meister (WM) 48
3.3.3 FPT.iHRP 48
3.3. Success factors 49
3.4. Direction and challenges 53
CHAPTER 4: RECOMMENDATIONS 56
4.1. Strong commitment of the government 57
4.1.1. Financial support 57
4.1.2. Promotion 58
4.1.3. Legal and Regulatory framework 59
4.2. Human resource and training 59
4.3. Associated solutions 62
4.3.1. Enhance the IT infrastructure 62
4.3.2. Copyright protection 63
4.4. Open source software (OSS) development 63
4.5. Set up quality control system 64
4.6. Other suggestions 65
CONCLUSION 67
REFERENCES 7
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Current situation of outsourcing development a number of favorable factors promoting this industry as well as analysis of outsourcing activities FPT Software
TABLE OF CONTENTS Acknowledgements i Abstract ii List of Abbreviations iii List of Charts and Tables iv INTRODUCTION 1 I. Rationale 1 II. The significance of the study 2 III. Aims of the study 2 IV. Research questions 3 V. Scope of the study 3 VI.
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