national economics university université libre de bruxelles solvay brussels school of economics and management mba final project title: evaluate and enhance performance appraisal system of training consultancy & development department of posts and telecommunications training center 1 supervisor professor hoang van hoa prepared by nguyen thanh huyen & nguyen thu huong (mba intake 9) hanoi 2011 acknowledgement we would like to express our great appreciation for the valuable guidance given by dr. hoang van hoa to help us complete this project. indeed we have benefited not only from his academic knowledge but also from his practical expertise in management in order to understand the issues and shortcomings of the organization we are doing research on, and to brainstorm ideas for positive changes that could be made within the organization. we also would like to express our since thanks to mr. tran quang huy - director of posts and telecommunications training center 1 (pttc1) and his many