From the Back CoverTools and Techniques to Promote Workplace Communication, Boost Productivity, and Increase the Effectiveness of Every Message You Send. Cell phones, e-mail, and pagers have made connecting with others in the workplace easier than ever. But real communication—saying what you mean and using your words to produce results—remains as challenging as ever. Communicating Effectively provides hands-on, no-nonsense techniques and strategies for improving your ability to communicate—and manage conflicts—in today’s relentless and demanding business environment.Look to this easy-to-use book for:*Proven methods to raise employee morale—and productivity—through everyday conversation and interaction*Guidelines and ground rules for conducting participative, results-driven meetings and presentations*The 5 fundamental factors of e-communications—how to use e-mail, voice mail, and others—and which method to use for specific situationsFrom handling minor disagreements between co-workers to giving crucial make-or-break presentations, managers who gain the most respect and achieve the greatest success are consistently the best, most effective communicators. Learn the workplace-tested tools of communication, some seemingly obvious, others somewhat less apparent, but all crucial for day-to-day success—in Communicating Effectively.Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:*Clear, concise definitions of important terms and concepts*Tips and tactics for being smart in your communications as a manager*How-to hints to make your communications more effective*Practical advice to minimize the chance of misunderstandings*Warnings of where communication could backfire in various situations*Case studies and examples of effective communication in action*Procedures and techniques for on-the-job communication situationsProduct Details Paperback: 240 pages Publisher: McGraw-Hill; 1 edition (September 25, 2000) Language: English ISBN-10: 0071364293 ISBN-13: 978-0071364294 Product Dimensions: 8.7 x 5.9 x 0.6 inches