The authors have taken on a difficult task with aplomb. They do a good job of walking the reader through the process of designing or redesigning a library Web site to be a useful and usable vehicle for the patron. They discuss the pitfalls of so many sites that are either too crowded with information on the front page or have it buried so deep in the site that the patrons cannot easily find what they need. They give librarians and Web designers a great tool for analyzing, designing, testing, then launching a Web page. The authors write as if speaking directly to the reader at a workshop or focus-group setting..