TABLE OF CONTENTS

CONTENTS PAGE

ACKNOWLEDGEMENT i

ABSTRACT ii

TABLE OF CONTENTS iii

LIST OF CHARTS iv

CHAPTER I. INTRODUCTION 1

1. Research Background 1

2. Research Purposes 1

3. Definitions of the Key Terms 1

4. Significance of the Study 2

5. Research Questions 2

6. Research Schedule 2

7. Research Structure 2

CHAPTER II. LITERATURE REVIEW 3

I. History and Development of Mobile Network Services in Vietnam 3

1. The Origin of Mobile Network 3

2. The Development of Mobile Network services 3

3. Mobile Network Business in Vietnam 4

II. Achievements of Mobile Network Providers and Evaluation of Consumers 6

1. Achievements of Mobile Network Providers 6

2. Evaluations of Consumers about Mobile Network Services 8

CHAPTER III. RESEARCH MENTHODS 9

CHAPTER IV. RESULTS AND DISCUSSIONS 9

1. Advantages of Using Mobile Network Services 9

2. Disadvantages and Solutions of Using Mobile Network Services 10

3. Future Trends of Mobile Network Services 11

CHAPTER V. CONCLUSION 11

REFERENCE 12

Questionnaire for Vietnamese Students about Mobile Network Services 13