TABLE OF CONTENTS

Acknowledgements

Table of contents

Part A: Introduction 1

1. Reason for choosing the topic 1

2. Aim of study 1

3. Method of study 1

Part B: Contents 2

Chapter 1: Theoretical background 2

1.1. Some definitions related to restaurant business 2

1.1.1. What is business? 2

1.1.2. What is service? 2

1.1.3. What is restaurant business? 2

1.2. The characteristics of restaurant business 2

1.3. Purpose of restaurant business 3

1.4. The difference between restaurant business and other businesses 3

1.4.1. Hotel business 3

1.4.2. Tourism business 4

Chapter 2: Practical background in Au Lac do Brazil II restaurant 5

2.1. Company’s profile 5

2.1.1. History of the company 5

2.1.2. The process of development 7

2.2. Real situation of business operation in Au Lac do Brazil II restaurant 7

2.2.1. Employee 7

2.2.2. Structure of the restaurant 8

2.2.3. Main services of the restaurant 9

2.3. The advantage and disadvantage of Brazil restaurant 13

2.4. The future plan of the restaurant in coming years 14

Chapter 3: Proposals and Solutions 15

3.1. Solutions 15

3.1.1. Develop advertising campaign and promotions. 15

3.1.1.1. Aim of solution 15

3.1.1.2. Contents of solution 15

3.1.1.3. Method 15

3.1.2. Raise quality service of staff 15

3.1.2.1. Aim of solution 15

3.1.2.2. Contents of solution 15

3.1.2.3. Method 15

3.2. Proposals 16

Part C: Conclusion 17

Reference