Book InfoProvides an overview of this emerging field. Explains, both for managers and developers, what the issues, challenges, and opportunities are, and gives a clear sense of what a well-designed system requires. Softcover.From the Back CoverMost people have experienced an automated speech-recognition system when calling a company. Instead of prompting callers to choose an option by entering numbers, the system asks questions and understands spoken responses. With a more advanced application, callers may feel as if they're having a conversation with another person. Not only will the system respond intelligently, its voice even has personality.......