- At the end of this workshop you should… + Understand how difficult employees can cause conflict + Be able to identify at least 6 types of difficult people + Know 5 things to do when dealing with difficult people - Difficult people and conflict - 11 types of difficult people - Additional Helpful Hints - Difficult People and Conflict + Can be anyone – even YOU! + Difficult because it works for them + Dealing with them can cause conflict - Difficult People and Conflict (cont) + Conflict can result in a charged work environment + Difficult behavior causes stress in others + Conflict can reduce an organizations effectiveness - The Bulldozer + Know it all + Often use threats, sarcasm, & intimidation - Dealing with Dozers + Prepare yourself + Ask questions + Focus on solution + Do not confront them - Bullies + Loud and hostile + Abusive
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Dealing with Difficult People in the Workplace - At the end of this workshop you should… + Understand how difficult employees can cause conflict + Be able to identify at least 6 types of difficult people + Know 5 things to do when dealing with difficult people - Difficult people and conflict -pdf Đăng bởi hooowaaai
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Thông tin tài liệu
30 trang
Đăng bởi: hooowaaai -
25/11/2024
Ngôn ngữ: Việt nam, English
5 stars -
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Written on
25/11/2024
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