This report would not have been possibly completed without generous help, support and guidance from many individuals. I would like to express my sincere thanks to all of them.

First and foremost, I would like to express my deepest thanks to my supervisor Ms. Nguyen Thi Phong Lan for her helpful instruction, invaluable suggestions and enthusiastic assistance from the beginning to the end so that I can go on track to complete this report.

I am particular indebted to her for providing me with invaluable advice and knowledge for my assignment.

Secondly, I also convey my sincere thanks to all the staff of the Co-operate banking Department in Hanoi Branch for providing me the internship opportunity as well as delicately help me with data collection and professional skills during my internship time there. Thanks to them, I had the opportunity to work in a professional working environment and gain precious experience for my job in the future.

I could not have finished this report without the help from my friends who always stand by me through any difficult time.

Last but not least, I would like to give my special thanks to my family for every valuable thing they made for me. Their love, trust and encouragement really gave me strength to keep going on my way. Thank you for all.

Kết cấu đề tài:

Chapter I: Introduction

Chapter 2: Theoretical framework

Chapter III: Analysis and findings